FAQs

At Spruce, simplifying the booking process is our priority. To facilitate your service reservation, we’ve compiled a list of frequently asked questions that can guide you through the process more smoothly.

What services do you offer?

At Spruce Cleaning Services, we offer the following services:

• Spruce Regular Cleaning
• Spruce General Cleaning
• Spruce Premium Cleaning
• 5-in-1 Upholstery Cleaning
• Carpet Cleaning
• Professional Office Cleaning
• Aircon Cleaning Service
• Pest Control Service
• Car Cleaning Service
• Duo Disinfection
• Zero-Germ Technology
• Floor Cleaning and Polishing
• Decluttering & Organizing Services

For the complete scope and inclusions, please click this link: https://www.sprucecleaningservices.com/services/

Can I customize my service?

Certainly! You have the flexibility to tailor our Spruce Cleaning Services to align with your specific requirements. Our service customization options offer a range of choices to cater to your needs. Whether you’re interested in our Regular, General, or Premium cleaning packages, you can select the one that best suits your property.

For example:

• Spruce Regular Cleaning + 5-in-1 Upholstery Cleaning
• Spruce Premium Cleaning + Carpet Cleaning
• Duo Disinfection + Car Disinfection Services

Our goal is to ensure that you receive a personalized and top-notch cleaning service that matches your needs.

What are the costs of your services?

For our Home Care Cleaning Services, are priced as follows:

Spruce Regular Cleaning: ₱70 per square meter

Spruce General Cleaning: ₱85 per square meter

Spruce Premium Cleaning: ₱135 per square meter

For a detailed breakdown of all our services and corresponding rates, please visit the following link: https://www.sprucecleaningservices.com/services/

How can I book your services?

We require a 50% down payment to secure and confirm your booking. Please note that we only accept online payments for documentation. All down payments are non-refundable and non-transferable, as they secure your cleaning schedule and the manpower allocated for your booking.

What is your mode of payment?

We only accept online payments for documentation.

• GCash Account Number: 09171650009 | Account name: Kim D.
• BDO Account Number: 006948009392 | Account name: KDG Ventures OPC
• Metrobank Account Number: 2333233837653 | Account name: Kim De Guzman
• BPI Account number: 2953016136 | Account name: KDG Ventures OPC

How many cleaners are required for each cleaning session?

Our standard practice is to assign one (1) Spruce Agent for every forty (40) square meters. However, you have the option to include an additional Spruce Agent for ₱695.00 pesos, mainly if your property contains a higher density of items.

Please be assured that our Spruce Agents undergo specialized training to address every aspect and corner of your space, ensuring that the outcome meets our quality standards.

What’s the best starting time for my cleaning service?

To make the most of your day and prevent any potential penalties from property administrations, we strongly advise scheduling your cleaning services in the morning. Nevertheless, for spaces smaller than 40 square meters, we are open to afternoon slots as well.

For larger commercial properties, we offer flexibility by extending our services beyond regular working hours. Do note, however, that any overtime and night differential charges incurred in such cases would be the client’s responsibility.

What is the duration of each cleaning session?

The duration of our cleaning services is contingent upon the specific scope of work and the size of the area undergoing cleaning. Typically, a single Spruce Agent can complete cleaning for an area spanning forty (40) square meters within four (4) hours.

Please be assured that we do not impose strict time limits on our cleaning sessions. Our commitment is to continue the service until both customer satisfaction and the agreed scope of work are achieved. The indicated time frame serves as a general reference for the capacity of our Spruce Agents.

Are your solutions safe for pets and art pieces?

Are your solutions suitable for furnitures?

Our cleaning solutions are FDA Approval and ISO Certified, attesting to their safety for your furniture. However, it’s worth noting that our degreasing solution, which contains acid for addressing deeply soiled areas, should be used cautiously around types of furniture.

For a comprehensive overview of our certifications, feel free to explore our About Page. Should you wish to acquaint yourself with the ingredients comprising our cleaning solutions, you can easily request our dedicated Spruce Agents to provide you with the corresponding bottle descriptions.

Do you provide cleaning for both interior and exterior windows?

Certainly, as part of our General and Premium Cleaning Services, interior window cleaning is included. However, exterior window cleaning is not covered within the standard service and is available at an additional cost per window panel, should the client choose to have it cleaned.

I have a busy schedule. Can I entrust the Spruce Agents with access to my location?

While we understand your time constraints, it’s strongly advised that you’re present at the commencement and conclusion of the cleaning services.

This practice ensures quality assurance. Our operational protocols mandate both a before and after inspection, which not only helps maintain our service standards but also minimizes the likelihood of having to revisit any areas for additional work. Your presence during these stages is greatly appreciated.

Do you accommodate bookings in both Metro Manila and outside its boundaries?

Yes. We offer cleaning services within Metro Manila for a minimum charge of PHP 3,000. Additionally, we extend our services beyond Metro Manila for a minimum fee of PHP 10,000, excluding toll and mobility fees.

Are your cleaning personnel and staff fully vaccinated?

Indeed, all our Spruce Agents have been fully vaccinated and have received booster doses as required. In our commitment to prioritize the safety of both our team members and clients, we conduct weekly Antigen Testing.

Should you wish to view the test results, we are more than happy to provide them upon your request.

Why is a hazard fee necessary even if scaffolding is part of my cleaning service?

The hazard fee of ₱695 per Spruce Agent serves as a safety provision and insurance to ensure the well-being of our staff during the cleaning process.

Do you offer a subscription program for more cost savings?

What do mobilization fees cover, and why have they increased?

What are your policies regarding cancellations, rescheduling, and payments?

• Down Payment Policy
  All down payments are non-refundable and non-transferable, as they secure your cleaning schedule and the manpower allocated for your booking.
• Cancellations

Within 24 Hours: Cancellations made less than 24 hours before the scheduled service will incur labor and mobilization charges to cover reserved Spruce Agents and transportation costs.

More Than 24 Hours: Cancellations made more than 24 hours before the scheduled date may be converted into service credits equal to the down payment value, valid for 30 days (extendable up to 60 days upon request).

• Payments
  For proper documentation and transparency, all payments must be made online through our official payment channels. Please ensure proof of payment is sent to our team for verification.

What are the required actions to report unexpected property damage or loss?

Any concerns regarding service quality, accidents, damage, or theft must be reported to Spruce within twenty-four (24) hours of the completion of the scheduled service. Failure to report incidents within the specified timeframe will result in the forfeiture of refund or recovery cleaning services.

I’m interested in learning more about your services. How can I get in touch with you?

Our dedicated Sales Representatives are here to provide you with all the information you need. To quickly check pricing details, visit our Services Page at www.sprucecleaningservices.com/services/.

You can also reach us through the following contact details:

• Cellphone Numbers: 09178830077 | 09171463739
• Telephone Number: (02) 8716 9209
• Email: info@sprucecleaningservices.com
• Social Media Pages:
  • Facebook: sprucecleaningservicesph
  • Instagram: @sprucecleaningservices

Feel free to choose the most convenient way to reach out, and we’ll be more than happy to assist you with any inquiries or information you need.